Tottenham Hotspur is fully committed to protecting your privacy and any personal information that you provide to us when using our website at http://www.tottenhamhotspur.com (the “Site”), including our online shop at http://shop.tottenhamhotspur.com (the “Shop”).
When collecting and using your personal information, Tottenham Hotspur will process it only in strict compliance with the Data Protection Act 1998 and associated legislation.
We are registered as a data controller in the United Kingdom under the Data Protection Act 1998 and our registration numbers are Z7035828 for Tottenham Hotspur plc, Z7256683 for Tottenham Hotspur Football and Athletic Co Ltd and Z1034030 for Tottenham Hotspur Foundation. Our Registered Office address is Bill Nicholson Way, 748 High Road, Tottenham, London, N17 0AP. The English company registration numbers are 1706358, 57186 and 5760570 respectively . Tottenham Hotspur Foundation is a UK registered charity with number 113725.
There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.
Collection of personal information
To access certain areas of the Site and the Shop, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (e.g. name and email address). By entering your details in the fields requested, you enable Tottenham Hotspur and/or our sponsors to provide you with the services you select. When you provide such personal information, you accept that we may retain your personal information and that it may be held by us or any third party that processes it on our behalf for the purposes of providing the information, goods or services which you have requested. Any third parties who process personal information on our behalf are required to maintain the confidentiality and privacy of the personal information that they process for us.
In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send letters to us). We also collect certain information automatically about visitors to our Site and Shop, as described in the section headed “Cookies” below.
|Cookie type||Name||Website used||Purpose||More Information|
|Memory cookie (a first party cookie)||PHPSESSID
|Google Analytics (a third party cookie)||• _utma
|Spurs Shop||These cookies are set by Google, Inc. and are used to collect information about how visitors use our Site and Shop. We use this information to compile reports and to help us improve the Site and Shop. The cookies collect information in an anonymous form, including the number of visitors to the Site and Shop, where visitors have come to the Site and Shop from and the pages they visited.||View an overview of privacy at Google and how this applies to Google Analytics|
|Optimost Testing Cookie (Online Testing Cookie)||Cookies Starting With – op674||Spurs Shop||These cookies are used to test different layouts of pages to enhance your experience on the website.|
|Google Analytics Demographics and Interest Reporting||Spurs websites||Includes data on your users’ demographics (age, gender) and interests (affinity categories, other categories)||Anonymised data used to look at trending. Google gives users theability to prevent their data from being collected and used by Google Analytics
For more information on Policy requirements for Google Analytics Advertising Features,click here
|Google Remarketing Cookie (third party cookie)||Spurs Shop and spurs website||Webgains Affiliates – We sometimes advertise on third party websites and these cookies give us information on how you found our website and which website you came from. This helps us identify which websites are sending us the best traffic and we reward them based on this.|
|Memory cookie (a first party cookie)||Spurs Shop and spurs website||Google Remarketing Cookie – On some of our pages online we place tags to see what you are viewing. Using this information we use this in our online marketing to help make sure that the ads you see around the web are relevant to what you have been viewing and are interested in.|
|Memory cookie (a first party cookie)||sf_sso||Soccer Schools||Currently in place to retain the signed in status for soccer school site only.|
|Session cookie||UIC||Spurs TV||shows that a user is logged in and contains no identifying information|
|Memory cookie (a first party cookie)||TBC||Tottenhamhotspur.com||Retains members being signed into Tottenhamhotspur.com only for 30 days|
|Session cookie||SIC||Spurs TV||shows that a user is logged in and contains no identifying information for SSL domains|
|Session cookie||uv_******||Spurs TV||Tracks the users recommended bit rate and also the recommended settings i.e Captions|
|Memory cookie (a first party cookie)||USER||Spurs TV||contains information: user name, email, login name, subscription status.|
|Session cookie||cq-sync-tottenhamhotspur||eticketing||created on landing on the site.|
|Session cookie||tottenhamhotspur||eticketing||created when logged in or basket created|
|Google Analytics (a third party cookie)||• _utma
|eticketing||• __utma – Google Analytics tracking cookie, expires immediately
• __utmb – Google Analytics tracking cookie, expires in 30minutes
• __utmc – Google Analytics tracking cookie, session cookie, expires at end of session
• __utmz – Google Analytics tracking cookie, expires in 6 months, 12 hours and 30minutes
|Session Cookie||• JSESSIONID
|eticketing||For electronic transactions||• JSESSIONID – secure.barclaycard.co.uk – 3rd party, used for payment
• TESTCOOKIE – secure.barclaycard.co.uk – 3rd party, used for payment
• cy_track_user – secure.barclaycard.co.uk – 3rd party, used for payment, expires 2079
• new_id – secure.barclaycard.co.uk – 3rd party, used for payment
• other – secure.barclaycard.co.uk – 3rd party, used for payment
• trx_id – secure.barclaycard.co.uk – 3rd party, used for payment
|Session cookie||• uid
|eticketing||For bookmarking||• uid – addthis.com, bookmark and share cookies from addthis, facebook, twitter etc.
• uvc – addthis.com, bookmark and share cookies from addthis, facebook, twitter etc.
• uit – addthis.com, bookmark and share cookies from addthis, facebook, twitter etc.
• psc – addthis.com, bookmark and share cookies from addthis, facebook, twitter etc.
• pid – addthis.com, bookmark and share cookies from addthis, facebook, twitter etc.
|main website||CMS Analytics – not used
Unique session identifier
|main website||Membership Login cookies|
|session cookie||Session_id||spurs tv video player (Invideous player)||retains users login details for monthly subscription player|
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
We do not recommend turning cookies off when visiting tottenhamhotspur.com, as this will prevent you from signing in, and using many of the services on the site.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer. These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, by opting not to receive cookies at any time, certain features of the Site and Shop cannot be provided and so accordingly you may not be able to enjoy the Site and Shop to their fullest. All web browsers are different and to learn how to change your cookie preferences, check the “Help” menu of your browser.
Our use of personal information
We use the personal information we collect from you for the following purposes:
• To provide you with the information, goods or services that you have requested from us (including when you purchase items through the Shop and/or in relation to courses for which you have enrolled with the Tottenham Hotspur Foundation);
• To respond to your correspondence, so that we can reply to your enquiries and requests in an efficient and effective manner;
• To enable you to register with the Site and the Shop, and to administer records about your account with Tottenham Hotspur;
• To send you newsletters and information about products, services and promotions relating to Tottenham Hotspur, its sponsors and/or other third party partners, in accordance with your communication preferences; and
• To understand the interests of our Site and Shop visitors, so that we can continuously improve our Site and Shop offering.
We may also generate, use and disclose aggregated and/or anonymised information and statistics about our Site and Shop visitors for marketing and strategic purposes. However, no visitor will be individually identifiable from these aggregated and/or anonymised information and statistics.
Newsletters and marketing
Tottenham Hotspur, our sponsors and/or other third party partners, may use your personal information to contact you with information about products, services and promotions that we or they think may interest you. We will only do this, however, in accordance with your expressed marketing preferences (for example the marketing preferences you expressed during the registration process).
If at any time after registering, you would like to change your preferences and subscribe to, or unsubscribe from, any newsletters or direct marketing, you can do so by changing your preferences in the My Account page (athttp://shop.tottenhamhotspur.com/myprofile.php) or by contacting us through the contact details listed below.
Updates and your rights
If you would like to update your records, please log-in to the Site and/or Shop and update your personal profile through the My Account facility (at http://shop.tottenhamhotspur.com/myprofile.php).
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. Please write to us at the address listed below should you wish to do so.
Please note that we are entitled to charge a small fee (currently £10) for providing you with copies of personal information we may hold about you.
To enhance the security of our Shop we currently use ‘Verified by Visa’ and ‘MasterCard SecureCode’ as a part of the payment process when you place an order through the Shop.
Verified by Visa’ and ‘MasterCard SecureCode’ are schemes that have been introduced by card issuers to help tackle online fraud. These schemes are known as ‘3d Secure’ and Tottenham Hotspur, like many other retailers, are committed to fraud prevention. By participating in either scheme, your online shopping experience will be more secure. For further details on Verified by Visa and MasterCard SecureCode please click here.
To further protect your credit, debit or charge card against use without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases . In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Given that the Internet is a global environment, using the Internet to collect and process personal information may involve the transmission of personal information on an international basis. Therefore, by browsing the Site and the Shop and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the Site and the Shop in accordance with strict data protection standards.
Mr Alex Haddow
Tottenham Hotspur plc
Bill Nicholson Way
748 High Road
or email: email@example.com